Contact Us

Need a hand? We're here to help.

Questions about Freshies, your order, your subscription or how much to give your dog? Email us and a real person on our team will reply within one business day, Monday through Friday.

Email us: hello@happystrides.com

Get the fastest answer

• About an order: include your order number and the name or email on the order.
• Damaged or wrong item: add a photo and the lot number printed on the box. We'll replace it or refund you at no cost.
• Your subscription: you can skip, pause, change or cancel any time from your account, or just email us.
• Money-back guarantee: not happy with your first order? Email us within 30 days of delivery. Send the box back with our prepaid label, even if it's empty, and we'll refund you minus $7 return shipping.

Find answers now

• FAQ: serving sizes, how Freshies works and what's inside
• Our research: the studies behind each ingredient
• Shipping & Returns: shipping times, our guarantee, returns and refunds

If your dog seems unwell

If your dog has a reaction after eating Freshies, stop using it and contact your veterinarian. Then email us your order number and the lot number on the box. We can't give veterinary advice, so please ask your vet any medical questions. In an emergency, call your vet, an emergency animal hospital, or the ASPCA Animal Poison Control Center at (888) 426-4435 (a consultation fee may apply).

Press, partnerships and wholesale

Email hello@happystrides.com with “Press,” “Partnerships” or “Wholesale” in the subject line, and it will reach the right person.

Mailing address

Happy Strides, LLC
8 The Green 27310
Dover, DE 19901
United States

This address is for mail only. We don't have a store or an office open to visitors. Please don't send returns here. Email us first and we'll send you a return label.

Follow along

Instagram: @happystridess
Facebook: Happy Strides