Terms of service

Last updated: October 27, 2026

These Terms of Service ("Terms") are an agreement between you and Happy Strides, LLC, a Delaware limited liability company ("Happy Strides," "we," "us"). They cover your use of happystrides.com, our emails, our text messages and our customer support (the "Services"), and every purchase you make from us. By using the Services or placing an order, you agree to these Terms. You also agree to our Privacy Policy and our Shipping & Returns policy, which are part of these Terms.

IMPORTANT: SECTION 17 REQUIRES YOU TO RESOLVE DISPUTES WITH US THROUGH INDIVIDUAL BINDING ARBITRATION. IT ALSO WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS (SECTION 17(f)). Nothing in these Terms limits rights you have under consumer protection laws that can't be waived.

1. Eligibility

You must be at least 18 years old to buy from us or create an account. We sell only to customers with a U.S. shipping address, for personal use, not for resale.

2. Accounts

Keep your account information accurate and your login details private. You're responsible for all activity on your account.

3. Orders, prices and payment

When you place an order, you're making an offer to buy. Our order confirmation email doesn't mean we've accepted your order. We may decline, limit or cancel any order, for example because of suspected fraud, a pricing or product error, or availability. If we cancel after charging you, we'll refund you in full.

Prices are in U.S. dollars and don't include shipping or tax unless we say so. We may correct errors and change prices at any time, but price changes won't affect orders already placed. You authorize us and our payment processors to charge your payment method for your orders, and for renewals if you subscribe.

4. Promotions

Discounts and offers follow their stated terms and may end at any time. Unless an offer says otherwise:

  • only one code can be used per order
  • first-order offers are limited to one per customer and household
  • offers can't be combined, transferred or exchanged for cash

We may cancel orders that misuse an offer.

5. Subscriptions and automatic renewal

If you subscribe, your subscription renews automatically, and we'll charge your payment method on file at each renewal until you cancel.

  • What you're charged: the price and delivery frequency shown at checkout, plus shipping and any applicable tax.
  • First-order discounts: any first-order discount applies only to your first order. Renewals are billed at the regular subscription price shown at checkout.
  • How to cancel: cancel any time, online from your account or by emailing hello@happystrides.com. Cancel before your next billing date to avoid the next charge. There are no cancellation fees.
  • Price or term changes: we'll email you at least 7 days, and no more than 30 days, before a price increase or other material change. If you're charged a new price you didn't agree to, email us within 14 days and we'll cancel your subscription and refund that charge.
  • Refunds: renewals are final sale once shipped, as explained in our Shipping & Returns policy.

6. Preorders

Preorders show an expected ship date before you buy. Unless the product page says otherwise, we charge you when you place the preorder. You can cancel a preorder for a full refund any time before it ships. If it's delayed, we'll notify you and let you cancel for a full refund, as explained in our Shipping & Returns policy.

7. Shipping, guarantee and returns

Shipping, our first-order money-back guarantee, cancellations and refunds are covered by our Shipping & Returns policy. Title to products passes to you when we ship them. Risk of loss passes to you on delivery.

8. Product use and safety

  • Use as directed: Freshies is a supplement for dogs. Use it only as directed on the package. It's not for human use. Keep it out of reach of children.
  • Not a drug: Freshies is not intended to diagnose, treat, cure or prevent any disease, and it doesn't replace veterinary care.
  • Ask your vet: talk to your veterinarian before use if your dog is pregnant or nursing, has a health condition, or takes medication. Freshies contains kelp, which is a natural source of iodine.
  • If your dog reacts: stop using Freshies and contact your veterinarian if your dog has any adverse reaction.
  • General information only: information on the Services is general information, not veterinary advice. Results vary.

9. Text messages

If you opt in to texts, you agree to receive recurring automated marketing and account text messages from Happy Strides at the number you give us. Consent isn't a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Carriers aren't liable for delayed or undelivered messages. See our Privacy Policy.

10. Your content

If you submit a review, photo, idea or other content to us, you give us a non-exclusive, royalty-free, perpetual, worldwide license to use, copy, display and adapt it to run and promote our business. You confirm that your content is honest, that it's yours to share, and that you've disclosed any incentive you received for it. We may remove content that is unlawful or that violates these Terms.

11. Intellectual property and acceptable use

The Services, and our names, logos, content and packaging, belong to us or our licensors. You may use the Services only for personal, non-commercial purposes. You may not:

  • resell our products, including on marketplaces
  • misuse our guarantee or promotions
  • give false information
  • use bots, scrapers or automated agents without our permission
  • interfere with the Services' security or operation
  • use the Services for any unlawful purpose

Send copyright complaints to hello@happystrides.com with the information required by 17 U.S.C. § 512(c)(3).

12. Third-party services

Our store runs on Shopify, and we use other companies for payments, shipping, subscriptions and messaging. Your purchases are with Happy Strides, not Shopify. We're not responsible for third-party websites or services linked from the Services.

13. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND OUR SHIPPING & RETURNS POLICY, AND TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICES AND OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THAT INCLUDES IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some states don't allow these disclaimers, so they may not apply to you.

14. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, HAPPY STRIDES AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS AND SUPPLIERS WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM THE SERVICES OR OUR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER THAT GAVE RISE TO THE CLAIM, OR $100 IF THE CLAIM DOESN'T RELATE TO AN ORDER. This doesn't limit liability that can't be limited by law.

15. Indemnification

To the extent the law allows, you agree to defend and indemnify Happy Strides and its members, managers, employees and agents against third-party claims, losses and reasonable attorneys' fees that arise from your breach of these Terms, your content, or your violation of law or of anyone else's rights.

16. Events outside our control

We're not responsible for delays or failures caused by events beyond our reasonable control. Examples include weather, natural disasters, epidemics, labor disputes, supplier or carrier problems, outages and government action. You can still cancel any affected order that hasn't shipped for a full refund.

17. Dispute resolution: binding arbitration and class action waiver

(a) Informal resolution first. Before starting an arbitration or a small claims case, you or we must send the other a written Notice of Dispute.

  • Where to send it: send yours by email to hello@happystrides.com with the subject line "Notice of Dispute," and by mail to the address in Section 20. We'll send ours to the contact details on your account or order.
  • What to include: your name, contact information, order number (if any), a description of the dispute and the relief you want. It must be personally signed by you, and by your lawyer if you have one.
  • Settlement period: we'll both try in good faith to resolve the dispute for 60 days. If either of us asks, we'll hold an individual settlement call. Deadlines to bring claims are paused during this period.

(b) Agreement to arbitrate. Except as stated in (c), any dispute between you and Happy Strides is resolved by binding arbitration on an individual basis. This covers any dispute arising out of or relating to:

  • these Terms
  • the Services
  • our products, orders or subscriptions
  • our marketing messages
  • your personal information

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and its Mass Arbitration Supplementary Rules when they apply. The Federal Arbitration Act governs this Section. The arbitrator decides all questions about arbitrability, except the issues this Section gives to a court.

(c) Exceptions. Either of us may:

  • bring an individual claim in small claims court
  • ask a court to stop infringement of intellectual property or unauthorized access to the Services

(d) Procedure and costs.

  • Hearings: by video, by phone or on written submissions. Any in-person hearing will be held in the county where you live.
  • Relief: the arbitrator may award only individual relief, but it can be anything a court could award.
  • Fees: filing and arbitrator fees follow the AAA rules, and we'll pay any of those fees that exceed your share under the AAA rules.
  • Lawyers' fees: each side pays its own attorneys' fees unless the law or the arbitrator provides otherwise.

(e) Class action and jury trial waiver. YOU AND HAPPY STRIDES MAY BRING CLAIMS AGAINST EACH OTHER ONLY ON AN INDIVIDUAL BASIS. NEITHER OF US MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. YOU AND HAPPY STRIDES EACH WAIVE ANY RIGHT TO A JURY TRIAL.

  • Class arbitration isn't allowed.
  • If a court decides this waiver can't be enforced for a particular claim or request for relief, including a request for public injunctive relief, that claim or request will be decided by a court. It will be stayed until the arbitration of all other claims is finished.

(f) Opt-out. You can opt out of this arbitration agreement within 30 days after you first agree to these Terms. Email hello@happystrides.com with the subject line "Arbitration opt-out," and include your name, mailing address, email address and phone number. Opting out doesn't affect the rest of these Terms.

(g) Mass filings. This applies if 25 or more similar demands are filed by the same or coordinated lawyers.

  • The lawyers for both sides will first meet and try in good faith to resolve the claims.
  • Next, up to 10 cases chosen by each side go forward as individual test cases, followed by a mediation paid for by us.
  • Any remaining cases then proceed in batches of up to 50. Each claim is still decided individually.
  • Deadlines to bring claims are paused while cases wait their turn.
  • A court may enforce this subsection and decide whether it applies.

(h) Changes. If we change this Section, we'll give you 30 days' notice, and you can reject the change by emailing us within 30 days after it takes effect. Changes never apply to a dispute either of us has already given notice of.

(i) Severability. Except as stated in (e), if any part of this Section is found unenforceable, the rest stays in effect. This Section continues to apply after these Terms end.

18. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The exception is Section 17, which is governed by the Federal Arbitration Act. Any dispute that isn't arbitrated, including if you opt out, will be heard in the state or federal courts located in Delaware, unless the law gives you the right to sue where you live.

19. Changes, termination and general terms

  • Changes to these Terms: we may update these Terms by posting a new version with a new date. Changes don't affect orders placed before they're posted. Subscription changes follow Section 5, and arbitration changes follow Section 17(h).
  • Termination: we may suspend or end your access to the Services if you break these Terms.
  • Severability and waiver: if any part of these Terms is unenforceable, the rest stays in effect. If we don't enforce a right, we haven't waived it.
  • Entire agreement: these Terms and the policies they mention are the entire agreement between you and us.
  • Assignment: you can't transfer these Terms, but we may.
  • Electronic notices: you agree to receive notices from us electronically.

20. Contact

Email hello@happystrides.com.

Happy Strides, LLC, 8 The Green 27310, Dover, DE 19901, United States.